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Returns & Refunds

I PURCHASED A PRODUCT, HOW DO I MAKE A RETURN?

Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting us. We are happy to help with anything you ne

HOW DO I RETURN A PRODUCT FOR AN EXCHANGE?

Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting us. Please note, exchanges won’t always be po

WHERE DO I REQUEST A REFUND?

Firstly, thank you for purchasing a Fenrir product. If you require a refund, please contact us. We are happy to help with anything you need and we will get you sorted as quickly as possible so you can focus on enjoying your companion. Contact Us

WHAT IS YOUR REFUND POLICY?

Customers are entitled to a refund on their purchases for 30 days after purchase as long as the products are unused. The items must be returned in their original condition without wear. If you feel a product is faulty, please contact our team. Contac

WHAT SHOULD I DO IF I RECEIVE A PRODUCT I THINK IS FAULTY?

At Fenrir, we pride ourselves on creating beautiful, problem solving products that will last. Our aim is to improve the quality of life for dogs everywhere. However, we do acknowledge that faults may happen from time to time. If you feel a product is