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Fenrir Canine Leaders logo

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General Help

I PURCHASED A PRODUCT, HOW DO I RETURN IT?

Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting us. We are happy to help with anything you ne

WHEN WILL YOU BE RESTOCKING A PRODUCT?

Thanks for asking! We dread going out of stock, and we love how supportive the Fenrir community is, of all of our products. When we are out of a product we aim to have it back in stock as soon as possible. Don’t worry, we will announce it on our soci

I HAVE A QUESTION ABOUT A PHYSICAL PRODUCT THAT I NEED HELP WITH.

We are really proud of our products and we’re happy to help with any questions or queries that you may have. If you need help selecting the correct size for your canine companion: see below for our size charts and videos on how to fit your harness or

DO YOU OFFER ONE-TO-ONE TRAINING?

Thank you for your interest in one-to-one help. At Fenrir, we don’t offer any one-to-one training however our founder, Will Atherton does offer this service via a separate portal. In order to sign up for this, please go to Will’s website, linked belo

ARE THE HARNESSES AND COLLARS MACHINE WASHABLE?

The harnesses and collars are machine-washable on a cool and delicate cycle. If your washing machine has a "hand wash" setting then this should work fine. Please hang outside to air-dry.

WHAT SIZE OF HARNESS OR COLLAR SHOULD I GET FOR MY DOG?

Unfortunately, we can't recommend sizes according to breed and age as every individual dog is different and grows at a different rate. Please measure your dog around their neck for collars or the widest part of the chest for harnesses to find the bes