At Fenrir, we pride ourselves on creating beautiful, problem solving products that will last. Our aim is to improve the quality of life for dogs everywhere. However, we do acknowledge that faults may happen from time to time. If you feel a product is faulty, please contact the products team using the form below.… Continue reading What should I do if I receive a product I think is faulty?
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What is your refund policy?
Customers are entitled to a refund on their purchases for 30 days after purchase as long as the products are unused. The items must be returned in their original condition without wear. If you feel a product is faulty, please contact the products team using the form below.
Where do I request a refund?
Firstly, thank you for purchasing a Fenrir product. If you require a refund, please contact us using the form below. We are happy to help with anything you need and we will get you sorted as quickly as possible so you can focus on enjoying your companion.
How do I return a product for an exchange?
Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting using the form below. Please note, exchanges won’t always be possible but we will find a solution for your… Continue reading How do I return a product for an exchange?
I purchased a product, how do I make a return?
Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting us with the form below. We are happy to help with anything you need and we will get you… Continue reading I purchased a product, how do I make a return?
Which training course is best suited for my dog?
If you have a brand new puppy or a puppy who is 6 months or younger, then The Perfect Puppy course is the course for you. The course includes modules on heel walking, crate training, recall and much more. If your dog is older than 6 months and you need to restructure your relationship,… Continue reading Which training course is best suited for my dog?
Do you offer One-to-one training?
Thank you for your interest in one-to-one help. At Fenrir, we don’t offer any one-to-one training however our founder, Will Atherton does offer this service via a separate portal. In order to sign up for this, please go to Will’s website, linked below, to sign up and get more information on this. … Continue reading Do you offer One-to-one training?
I have a question about a physical product that I need help with.
We are really proud of our products and we’re happy to help with any questions or queries that you may have. If you need help selecting the correct size for your canine companion: see below for our size charts and videos on how to fit your harness or collar. Ragnar Collars Ragnar Collar Measurements… Continue reading I have a question about a physical product that I need help with.
When will you be restocking a product?
Thanks for asking! We dread going out of stock, and we love how supportive the Fenrir community is, of all of our products. When we are out of a product we aim to have it back in stock as soon as possible. Don’t worry, we will announce it on our social media and also email… Continue reading When will you be restocking a product?
I purchased a product, how do I return it?
Firstly, thank you for purchasing a Fenrir product. We understand that our furry companions come in all shapes and sizes. So if you’ve purchased a product that doesn’t fit, you can return it by contacting: Products@fenrircanineleaders.com We are happy to help with anything you need and we will get you sorted as quickly… Continue reading I purchased a product, how do I return it?